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Cookies Policy

This cookies policy explains how Mildmay Hospital ("we", "us" and "ours") uses cookies and similar tracking technologies to recognise you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

1. What are cookies?

Cookies are small text files that are placed on your device when you visit a website or app.

Cookies help to make websites work. They can also improve the performance of a site and some provide information to the owners of the site.

Cookies do not store or collect information about you like your name. But they do collect information that relates to, for example, the devices you use to access the internet and your browsing history.

2. What are similar tracking technologies?

Cookies are not the only way to recognise or track visitors to a website. We may use other similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs") or tags. These are small graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to improve site performance, and to measure the success of e-mail marketing campaigns, and to understand whether you have come to our website from an online advertisement displayed on a third party website.


For the purpose of this cookies policy, we'll refer to cookies and similar tracking technologies that store information on your device or gain access to information on your device collectively, as “Cookies”.

3. The cookies we use

There's more information about the cookies we use in section 6 of this policy. There are also details about why we use them, where they appear and how long they stay on your device.

We use ‘first party cookies’. Mildmay Mission Hospital sets these when you visit our website. These allow us to understand how our website is used through services such as Google Analytics and Hotjar.

We also use ‘third party cookies’. Third parties set and use these on websites other than Mildmay Mission Hospital’s. Third parties include our advertising partners and social media providers, such as Facebook. We do not govern the use of third-party cookies.

To understand more about these third party cookies and their privacy policies please visit their websites.

4. Managing your cookie settings

Some of the cookies we use are essential for parts of our website to work properly. These are called strictly necessary cookies.

For all non-essential cookies, you can choose whether we use them or not. You can change your cookie preferences in our preference centre. For chrome users you will need to be using a browser version of 67 and later in order for your settings to be applied. We will ask you to re-consent to your cookie preferences every 90 days.

Or you can change your cookie settings in your web browser.

5. Changes to this policy

We may update how we use cookies (and this policy) from time to time. So please check regularly to keep up to date with any changes.

There’s more information about cookies and how to control their use on All About Cookies and Your Online Choices.

6. List of cookies

The cookies we use on our website fall into one of these categories:

  • Strictly necessary

  • Performance

  • Functional

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off. They do not store any information that we can use to identify you.

We use them for things like remembering your privacy settings or any information that you enter into online forms. You can set your browser to block these cookies, but then some parts of the website won’t work.

  • Are necessary for the website to function properly

  • Can be blocked but will then impact the performance of the website

  • Do not store any personal information


Performance Cookies

We use performance cookies to track how many people are visiting the website so we can measure and improve its performance. They help us to know which pages are popular and to see how you move around the website.

You can still use the site without performance cookies. But we won’t know when you’ve visited and won’t be able to monitor and improve its performance.

  • Record visits and behaviour on the website

  • Help us understand which pages are the most and least popular

  • Help us to improve this website’s performance


Functional Cookies

We use functional cookies to enhance the functionality of the website and allow us to create a personalised experience. This includes things like changing image ratios depending on the device you’re using and making sure you do not see the same survey twice.

These cookies are set by us and by any third-party providers whose services we use on the website (for example, where we have interactive maps or embedded videos).

You can still use the site without functional cookies. But some features won’t work properly.

  • Improve the functionality of this website

  • Allow us to create a personalised experience

  • Can be set by us or third parties

You also may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

For more information about our policies and procedures*, please contact the Registered Manager:

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