What to expect
Mildmay Hospital has 28 inpatient rooms, located within two, modern, purpose-built wards. All patient rooms are single-occupancy, equipped with TVs and fridges, and are en-suite.
Two wards – William Ward and Catherine Ward – named after our founders, William and Catherine Pennefather, are located on two floors.
Each ward has a kitchen unit, ward office, treatment room, and a comfortable day room for patients and visitors.
Our chapel, laundry room, kitchen, gym, conservatory and courtyard garden are on the ground floor.
Some of the people you are likely to meet
How will I know who everyone is?
It can be confusing to know who everyone is, but all staff are required to wear an ID badge with a photo, name and job title and introduce themselves. If they are not wearing a badge, you should ask them who they are, and if you are still not sure, you can request to speak to the person in charge. All students, agency staff and contractors should also have a photo ID.
Nurses and Heathcare Support Workers
At the start of every shift, you can expect the nurse who will be looking after you to introduce themselves. Healthcare Support Workers (HSWs) work with nurses to provide care and assistance with day-to-day activities. You can distinguish between the nurses and the HSWs by the colour of their uniforms; nurses wear blue tunics, whilst the HSWs wear lilac tunics.
Doctors
You will have a named consultant who will visit you, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you.
Other members of the care team
A wide range of other clinical staff may be involved in your care and treatment, including Physiotherapists, Occupational Therapists, Speech and Language Therapists, Clinical Psychologists, Dieticians, Social Workers and our Chaplaincy team.
Students
Mildmay offers placement opportunities for a wide range of students, including medical students, student nurses, social work students and students who are working alongside the different therapists.
Volunteers
Like many hospitals, Mildmay benefits from the generosity of volunteers. Our Volunteers are involved in a wide range of different activities, from visiting patients to helping out at reception, and you may well meet with some of them during your stay.
#Hello my name is...
#hello my name is badges are part of the campaign to encourage healthcare professionals to introduce themselves to patients.
The simple act of saying "Hello, my name is..." helps foster a more compassionate, personal connection, enhancing patient care and trust. The badge is worn voluntarily and serves as a reminder for staff to engage more meaningfully with those they treat.
Find out more about the #hello my name is campaign here.
Frequently asked questions
Can I bring my own property to Mildmay?
We strongly advise you to keep only essential belongings and valuables with you during your stay. We recommend that you store valuable items in the main safe located in the nurses’ office.
However, patients can request for a safe to be placed in their room if they have valuables.
We do not have a storage facility and patients should take their belongings with them upon discharge.
Can I watch TV, listen to the radio, and use a mobile phone/telephone and the internet?
All patient rooms have free-to-use Wi-Fi and a Freeview TV. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level. Mobile phones are permitted on the ward but all personal property is the responsibility of the owner.
When can I expect to have my meals?
At Mildmay, we have an in-house team of professional caterers who, with the help of our specialist dietitians, make every effort to provide nutritious and tasty food. Please tell your nurse if you have any special dietary requirements.
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Breakfast is from 7 am – 9.30 am
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Lunchtime is from 12:30 – 1.30 pm
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Dinner is from 5:30 – 6:15 pm
If you need an extra drink or snack between these times, you can prepare them yourself in the ward kitchen unit. If you need assistance, please ask one of the Healthcare Support Assistants to help you.
Mildmay has qualified for the Scores On The Doors Elite Award - three consecutive top 5 scores.
When can my visitors come?
We welcome your visitors to the hospital and know their visits are important to you. However, everyone in the hospital needs rest to help them recover.
At Mildmay, we like to maintain an ‘open door’ policy for visitors during visiting hours as long as it does not affect patient care.
We would advise your visitors to call the ward before visiting to check that you will not be engaged with appointments.
Any appointments and sessions booked with the therapists take precedence over visitors to the ward.
We also ask that visitors be made aware that visiting time is between 2pm and 8pm.
What about going home?
Our staff will work with you to plan your discharge from the hospital. Once your medical team agree on your discharge, other arrangements such as transport and medications will need to be organised, and this can sometimes take a bit of time, so please do have patience – we will try and keep you updated every step of the way.
Please note that Mildmay is currently unable to provide transport for your discharge, but our team will make the necessary transport arrangements in collaboration with the patient.
Your patient experience
This is the online version of our patient survey. It is important that we hear and record our patients’ views on the services they have received from us because the information we gather is key to helping us to make improvements where necessary.
You can give positive or negative feedback by telling us about it here:
Above: these posters are on display around the hospital to allow people to use their phones to complete the survey.