What to expect
Nurses station in Catherine Ward
Mildmay Mission Hospital has 26 inpatient rooms, across two wards. All the rooms are single-occupancy and en-suite, located over two, modern, purpose-built wards.
Our two wards are located on two floors – William Ward and Catherine Ward – named after our founders William and Catherine Pennefather.
Each ward has a kitchen unit, ward office, treatment room, level access assisted bathroom, and a comfortable day room for the use of patients and their visitors to the ward.
How will I know who everyone is?
It can be confusing knowing who everyone is but all staff are required to wear a photographic identification badge. All staff should also introduce themselves. If they are not wearing a badge you should ask them who they are and if you are still not sure then you can request to speak to the person in charge.
Some of the staff you'll meet:
Nurses and Rehab Assistants
At the start of every shift you can expect the nurse who will be looking after you to introduce themselves. Rehab Assistants work with nurses to provide your care and assistance with day-to-day activities. You can distinguish between the nurses and the rehab assistants by the colour of their uniforms; nurses wear blue tunics, whilst the Rehab Assistants wear lilac tunics.
You will have a named consultant who will visit you, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you.
Other members of the care team
Frequently asked questions
Can I bring my own property?
We strongly advise you to only keep essential belongings and valuables with you in hospital. We recommend that valuable items are stored in the main safe located in the nurses’ office.
Can I watch TV, listen to the radio, and use mobile phone/telephone and the internet?
All rooms have free-to-use Wi-Fi, Freeview television and a DVD/CD player. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level. Mobile phones are permitted on the ward but all personal property is the responsibility of the owner.
When can I expect to have my meals?
If you need an extra drink or snack in between these times, you can prepare these for yourself in the ward kitchen unit, and if you need assistance, please do ask one of the Rehab Assistants to help you.