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What to expect

Nurses station in Catherine Ward

Mildmay Hospital has 28 inpatient rooms, located within two, modern, purpose-built wards. All patient rooms are single-occupancy, equipped with smart TVs and fridges, and are en-suite.

Two wards – William Ward and Catherine Ward – named after our founders, William and Catherine Pennefather, are located on two floors.

Each ward has a kitchen unit, ward office, treatment room, and a comfortable day room for patients and visitors. 

Our chapel, laundry room, kitchen, gym and courtyard garden are on the ground floor.

Some of the people you are likely to meet

Nurses and Heathcare Support Workers

At the start of every shift, you can expect the nurse who will be looking after you to introduce themselves. Healthcare Support Workers (HSWs) work with nurses to provide care and assistance with day-to-day activities. You can distinguish between the nurses and the HSWs by the colour of their uniforms; nurses wear blue tunics, whilst the HSWs wear lilac tunics.


You will have a named consultant who will visit you, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you.

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Other members of the care team

A wide range of other clinical staff may be involved in your care and treatment, including Physiotherapists, Occupational Therapists, Speech and Language Therapists, Clinical Psychologists, Dieticians, Social Workers, Rehab Assistants and our Chaplaincy team.


Mildmay offers placement opportunities for a wide range of students, including medical students, student nurses, social work students and students who are working alongside the different therapists.


Like many hospitals, Mildmay benefits from the generosity of volunteers. Our Volunteers are involved in a wide range of different activities, from visiting patients to helping out at reception, and you may well meet with some of them during your stay.

How will I know who everyone is?

It can be confusing to know who everyone is, but all staff are required to wear an identification badge (photo ID and/or #hello my name is badge) and introduce themselves. If they are not wearing a badge, you should ask them who they are, and if you are still not sure, you can request to speak to the person in charge.

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Find out more about the #hello my name is campaign here.


Frequently asked questions

We strongly advise you to only keep essential belongings and valuables with you during your stay. We recommend that valuable items are stored in the main safe located in the nurses’ office.

Can I bring my own property to Mildmay?
Can I watch TV, listen to the radio, and use a mobile phone/telephone and the internet?

All patient rooms have free-to-use Wi-Fi and a Freeview smart TV. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level. Mobile phones are permitted on the ward but all personal property is the responsibility of the owner.

When can I expect to have my meals?

At Mildmay, we have an in-house team of professional caterers who, with the help of our specialist dietitians, make every effort to provide nutritious and tasty food. Please tell your nurse if you have any special dietary requirements.

  • Breakfast is served from 8:30 – 9.30am

  • Lunchtime is from 12:30 – 1.30pm

  • Supper is served from 5:30 – 6:15pm

If you need an extra drink or snack in between these times, you can prepare these for yourself in the ward kitchen unit, and if you need assistance, please do ask one of the Healthcare Support Assistants to help you.

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Mildmay has qualified for the Scores On The Doors Elite Award - three consecutive top 5 scores.

When can my visitors come?

We welcome your visitors to the hospital and know their visits are important to you. However, everyone in the hospital needs rest to help them recover.

At Mildmay, we like to maintain an ‘open door’ policy for visitors during visiting hours as long as it does not affect patient care.

We would advise your visitors to call the ward before visiting to check that you will not be engaged with appointments.

Any appointments and sessions booked with the therapists take precedence over visitors to the ward.

We also ask that visitors be made aware that visiting time is between 2pm and 8pm.

Our staff will work with you to plan your discharge from the hospital. Once your medical team agree on your discharge, other arrangements such as transport and medications will need to be organised, and this can sometimes take a bit of time, so please do have patience – we will try and keep you updated every step of the way.

Please note that Mildmay is currently unable to provide transport for your discharge, but our team will undertake to make the necessary transport arrangements where appropriate.

What about going home?

Your patient experience

This is the online version of our patient survey. It is important that we hear and record our patients’ views on the services they have received from us because the information we gather is key to helping us to make improvements where necessary.


You can give good or bad feedback by telling us about it here:

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Right: these posters are put up around the hospital for people to use their phones to complete the survey if they want to.

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