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What to expect

Nurses station in Catherine Ward

Mildmay Mission Hospital has 28 inpatient rooms, located over two, modern, purpose-built wards. All patient rooms are single-occupancy, equipped with smart TVs and are en-suite.

Our two wards are located on two floors – William Ward and Catherine Ward – named after our founders William and Catherine Pennefather.

Each ward has a kitchen unit, ward office, treatment room, and a comfortable day room for patients and visitors. However, these are currently not in use due to COVID restrictions.

Our chapel, laundry room, kitchens, dining room, small courtyard garden, and a large multi-gym are on the ground floor.

How will I know who everyone is?

It can be confusing knowing who everyone is but all staff are required to wear a photographic identification badge. All staff should also introduce themselves. If they are not wearing a badge you should ask them who they are and if you are still not sure then you can request to speak to the person in charge.

Some of the people you are likely to meet

Nurses and Rehab Assistants

At the start of every shift, you can expect the nurse who will be looking after you to introduce themselves. Rehab Assistants work with nurses to provide your care and assistance with day-to-day activities. You can distinguish between the nurses and the rehab assistants by the colour of their uniforms; nurses wear blue tunics, whilst the Rehab Assistants wear lilac tunics.

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You will have a named consultant who will visit you, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you.


A wide range of other clinical staff may be involved in your care and treatment. These include Physio and Occupational Therapists, Speech and Language Therapists, Clinical Psychologists, Dieticians, Social Workers and our Chaplaincy team.

Other members of the care team

Mildmay offers placement opportunities for a wide range of students, including medical students, student nurses, social work students and students who are working alongside the different therapists.


Like many hospitals, Mildmay utilises groups of volunteers, some of whom are based on the wards and in Day Therapy Services. Our Volunteers are involved in a wide range of different activities and you may well meet with some of them during your stay on the wards.


Frequently asked questions

We strongly advise you to only keep essential belongings and valuables with you in hospital. We recommend that valuable items are stored in the main safe located in the nurses’ office.

Can I bring my own property to Mildmay?
Can I watch TV, listen to the radio, and use a mobile phone/telephone and the internet?

All patient rooms have free-to-use Wi-Fi, a Freeview television and a DVD/CD player. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level. Mobile phones are permitted on the ward but all personal property is the responsibility of the owner.

At Mildmay, we have an in-house team of professional caterers who make every effort to provide nutritious and tasty food. Please tell your nurse if you have any special dietary requirements.

  • Breakfast is served from 8:30–9.30am

  • Lunchtime is from 12:30–1.30pm

  • Supper is served from 5:30–6:15pm

If you need an extra drink or snack in between these times, you can prepare these for yourself in the ward kitchen unit, and if you need assistance, please do ask one of the Rehab Assistants to help you.

When can I expect to have my meals?

Mildmay UK has qualified for the Scores On The Doors Elite Award - three consecutive top 5 scores.

We welcome your visitors to the hospital and know how important their visits are to you. However, everyone in the hospital needs rest to help them recover.

At Mildmay, we like to maintain an ‘open door’ policy for visitors during the day as long as it does not affect patient care.

We would also advise your visitors to call the ward prior to visiting to check that you will not be engaged with appointments.

Any appointments and sessions booked with the therapists take precedence over visitors to the ward.

We also ask that visitors leave the premises by 10:00 pm as most patients will be going to bed by this time.

Please note that these guidelines are currently superseded by special regulations during the COVID-19 pandemic.

When can my visitors come?

Our staff will work with you to plan your discharge from hospital. Once your medical team agree your discharge, other arrangements such as transport and medications need to be organised, and this can sometimes take a bit of time so please do have a little patience – we will try and keep you updated every step of the way.

Please note that Mildmay is currently unable to provide transport for your discharge, but our team will undertake to make the necessary transport arrangements where appropriate.

What about going home?

Your patient experience

This is the online version of our patient survey. It is important that we hear and record our patients’ views on the services they have received from us because the information we gather is key to helping us to make improvements where necessary.


You can give good or bad feedback by telling us about it here:

Right: these posters are put up around the hospital for people to use their phones to complete the survey if they want to.

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