What to expect
Your Space at Mildmay
At Mildmay, we want you to feel as comfortable as possible. Our hospital has 28 private, single-occupancy rooms spread across two modern wards: William Ward and Catherine Ward, named in honour of our founders.
Every room is designed with your privacy in mind, featuring its own ensuite bathroom, a TV, and a fridge.
Each ward also has a shared kitchen and a comfortable day room where you can spend time with visitors or other patients.
Feel free to explore our ground-floor facilities, which include a chapel, a gym, a conservatory, and a beautiful courtyard garden.
Some of the people you are likely to meet
Who's Who at Mildmay
You'll meet lots of people during your stay, and we want you to feel comfortable. Everyone on our team—from staff to students and volunteers—is required to wear an ID badge with their photo, name, and job title. If you can’t see a badge, please just ask them who they are.
Your Nursing Team
At the start of every shift, your nurse will introduce themselves. Our nurses wear blue uniforms and work closely with our Healthcare Support Workers, who wear lilac uniforms. They are here to provide your daily care and assistance.
Your Medical Team
You will have a primary consultant, but you'll also meet other doctors. They will talk with you about your health and treatment plan.
Other Specialists
Other Specialists: Your care may involve a number of other professionals, such as physiotherapists, dietitians, psychologists, and social workers. Our chaplaincy team is also available for spiritual support.
Students and Volunteers
We are proud to host students who are learning to become nurses, doctors, and therapists. You may also meet our wonderful volunteers, who help us in many ways, from greeting visitors to spending time with patients.
#Hello my name is...
#hello my name is badges are part of the campaign to encourage healthcare professionals to introduce themselves to patients.
The simple act of saying "Hello, my name is..." helps foster a more compassionate, personal connection, enhancing patient care and trust. The badge is worn voluntarily and serves as a reminder for staff to engage more meaningfully with those they treat.
Find out more about the #hello my name is campaign here.
Frequently asked questions
Can I bring my own property to Mildmay?
To help keep your things safe, we recommend you only bring essential belongings and valuables with you.
You can store important items in the main safe in the nurses' office. If you'd prefer, you can ask for a small safe to be placed in your room.
Please remember that we don't have a storage facility, so all of your belongings must go home with you when you leave.
Can I watch TV, listen to the radio, and use a mobile phone/telephone and the internet?
We want you to feel at home! All of our patient rooms have free Wi-Fi and a Freeview TV for your entertainment. You're welcome to use your mobile phone as well.
To ensure everyone can rest, we kindly ask that you keep the volume levels low on your TV, radio, and phone.
Please remember that you are responsible for the safety of all your personal belongings.
When can I expect to have my meals?
Our in-house catering team and specialist dietitians work hard to provide you with nutritious and delicious meals. If you have any special dietary needs, please let your nurse know.
-
Breakfast is from 7 am – 9.30 am
-
Lunchtime is from 12:30 – 1.30 pm
-
Dinner is from 5:30 – 6:15 pm
If you need an extra drink or snack between these times, you can prepare them yourself in the ward kitchen unit. If you need assistance, please ask one of the Healthcare Support Assistants to help you.
Mildmay has qualified for the Scores On The Doors Elite Award - three consecutive top 5 scores.
When can my visitors come?
We welcome your visitors to the hospital and know their visits are important to you. However, everyone in the hospital needs rest to help them recover.
We know how important it is for you to see your friends and family, and we welcome them to the hospital. However, please remember that rest is a key part of your recovery.
We have an 'open door' policy for visitors during visiting hours, as long as it doesn't interrupt your care or the care of others.
We kindly ask that visitors come between 2 pm and 8 pm.
To avoid a wasted journey, it's a good idea for them to call the ward first to make sure you're not in a therapy session or appointment.
Please note that appointments with our therapists will always take priority.
What about going home?
Our team will work with you to plan your discharge from the hospital every step of the way.
Once your medical team gives the green light, we will make the necessary arrangements, like transport and medication. Sometimes this can take a little time, so we appreciate your patience! We will do our best to keep you updated.
Please be aware that while our team will help you arrange transport, Mildmay is currently unable to provide it.
Your Feedback Matters to Us
At Mildmay, your voice is vital. By sharing your experience with us, you help shape the care we provide for everyone. Your honest feedback—both good and bad—allows us to learn and make sure we're always improving.
Ready to share your story? Fill out our online patient survey by clicking the button below.
You can give positive or negative feedback by telling us about it here:
Above: these posters are on display around the hospital to allow people to use their phones to complete the survey.