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Billy in a patient room

Your hospital visit

Mildmay Hospital aims to provide positive opportunities to promote independence, build confidence and strengthen abilities.

We offer inpatient care for adults with physical, cognitive and psychosocial difficulties associated with living with HIVYour overall management and treatment plan is overseen by the consultant HIV physician in partnership with a consultant psychiatrist.

In 2020, we introduced a range of treatment and care services for London's homeless population.

We have a dedicated multi-disciplinary service consisting of medical staff, rehabilitation and mental health nurses, physiotherapy, occupational therapy, clinical psychology, speech therapy, dietetics and social work.

Your patient experience

This is the online version of our patient survey. It is important that we hear and record our patients’ views on the services they have received from us because the information we gather is key to helping us to make improvements where necessary.


You can give good or bad feedback by telling us about it here:

Right: these posters are put up around the hospital for people to use their phones to complete the survey if they want to.

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If you are visiting someone at Mildmay

Coronavirus update

Patients diagnosed COVID-19 positive cannot receive visitors

Because of the COVID-19 pandemic, Mildmay is reviewing visiting procedures on a weekly, and if necessary, daily basis.

Please call our Reception for the latest available information: 020 7613 6300

Please note that this procedure will be reviewed regularly and may change from time to time in line with the latest Government and NHS guidelines.

Specific information relating to visitor access

  • Those wishing to visit an inpatient of the hospital must gain prior consent for the visit from the nurse in charge, as well as from the patient themselves. All visits need to be pre-booked via telephone. The Nursing team arrange the appointment with the support of the Reception team

  • If a prospective visitor, or someone they live in the same house with, experiences Covid-19 symptoms, such as a new continuous cough, shortness of breath, changes in taste and sense of smell or a temperature of 37.8 or above–they must not visit the hospital. Any visitor who has tested positive for Covid-19 may not enter the hospital premises

  • Visits can be arranged by telephoning the hospital on 0207 613 6300 and requesting to speak to the nurses on ext 6300/6301/6302/6401/6304

  • The maximum duration of the visit is 1 hour. This will be between the hours of 10:00 and 20:00 Monday to Friday. Visits cannot take place during protected mealtimes (12:30-13:30)

  • Reception staff will undertake a lateral flow test for Covid-19 for each patient visitor entering the premises. If an individual visits a patient several times in one week, the lateral flow testing will need to be undertaken on each occasion. If a visitor declines lateral flow testing they will not be able to visit the patient and will be asked to leave the premises. The lateral flow test must indicate a negative result before the visitor is permitted to enter the ward. If a test is positive for Covid-19 entry will be declined and the visitor will be advised to access a PCR test. They may be referred to the link 

  • All visitors will have their temperature tested and recorded on arrival. In the event of any doubt, the visitor will be asked to leave, and will not be permitted to visit the patient, even if they have had a long journey. This needs to be explained to prospective visitors at the time of booking

  • Visits may take place 5 days a week and regrettably, at present no weekend visits are permitted. On Mondays-Fridays Reception staff undertake lateral flow testing immediately upon the visitor’s arrival

  • Only one visitor is permitted to visit at any one time

  • Visits need to be scheduled at a time of day that does not adversely affect the patient’s individual therapy sessions. The timing of sessions varies from patient to patient 

  • As per government guidelines, we encourage a single constant visitor for patients, as far as is practicable, rather than a wide range of visitors for each patient

  • In accordance with government guidelines and the NHS Test and Trace programme, a temporary record of visitors will need to be maintained, as well as keeping track of visitor numbers and staff

  • All visitors are expected to wear PPE (Personal Protective Equipment) at all times (mask). Mildmay will provide the PPE to all visitors on arrival. There will be no exemptions. If a visitor is unable to wear a mask for any reason they will not be permitted to visit any patient

  • Visitors are expected to sanitise their hands using the alcohol gel provided in reception when arriving and leaving the premises

  • All patients need to wear a mask at all times whilst receiving visitors 

  • Patients diagnosed as COVID-19-positive cannot receive visitors.

  • We regret that currently, no children will be permitted to visit


The nursing staff and nursing management are responsible for managing the appointments. The nursing staff need to liaise closely with the reception team regarding visitor’s appointments.

The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day. 


Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be required to telephone the unit in advance (with the exception of emergencies). Professional visits need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient are asked if they are able to utilise other methods of communication for example video calls or telephone calls  

  • Staff at the Mildmay reserve the right to ask the visitor to leave.

  • Social distancing (1 metre)  needs to be maintained at all times during all visits

  • There must be no smoking and no consumption of food and drink during visits

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