Your hospital visit

Mildmay Hospital aims to provide positive opportunities to promote independence, build confidence and strengthen abilities

We offer inpatient and day therapy for adults with physical, cognitive and psychosocial difficulties associated with living with HIV.

We have a dedicated multi-disciplinary service consisting of medical staff, rehabilitation and mental health nurses, physiotherapy, occupational therapy, clinical psychology, speech therapy, dietetics and social work.

Your overall management and treatment plan is overseen by the consultant HIV physician in partnership with a consultant psychiatrist.


If you are visiting someone at Mildmay

Coronavirus update

Because of the COVID-19 pandemic, Mildmay is reviewing visiting procedures on a weekly, and if necessary, daily basis.

Please call our Reception for the latest available information : 020 7613 6300

Please note that this procedure will be reviewed regularly and may change from time to time in line with the latest Government and NHS guidelines.

Patients diagnosed COVID-19 positive cannot receive visitors

No visitors can be allowed on the wards


Visitors are requested NOT to visit at this current time due to COVID-19 and we will be guided by government guidelines.

However, in exceptional circumstances visiting may be allowed. The visits must be negotiated and agreed with the nurse in charge prior to the event.

Visiting is at the nurse's discretion and visitors may also be asked to leave should the nurse in charge or management team consider this necessary.

Video calls such as WhatsApp or Zoom and other means of communication are encouraged as the first line of contact with inpatients and the ward staff will help to facilitate this.

Specific information relating to visitor access

Those wishing to visit an inpatient of the hospital, must gain prior consent for the visit from the nurse in charge. This can be arranged by telephoning, or emailing the hospital.

Please remember, if you, or someone you live in the same house with experiences COVID-19 symptoms, such as a new continuous cough, shortness of breath, changes in taste and sense of smell or a temperature of 37.8 celsius or above – do not visit the hospital. Please self isolate and contact NHS 111 online for further advice.

Visits must take place Mondays to Fridays between 9:00-15:30, whilst there is a receptionist on duty.

All visits must be pre-booked with the nursing team.

The maximum duration of the appointment is 1 hour only, with no exceptions.

Visits can be arranged by telephoning the hospital on 020 7613 6300 and asking to speak to the nurses on ext 6300/6301/6302/6401/6304 and pre-booking the appointment, which the nursing staff will record in the visitors appointments book.

All visitors will have their temperature tested on arrival. In the event of any doubt, the visitor will be asked to leave, and will not be permitted to visit the patient, even if they have had a long journey. This will be explained to prospective visitors at the time of booking.

  • In accordance with government guidelines and the NHS Test and Trace programme, a temporary record (including address and phone number) of visitors will be made. This will also help Mildmay keep track of visitor numbers and staff

  • Visitors are expected to sanitise their hands using the alcohol gel provided in reception when arriving and leaving the premises

  • All visitors are expected to wear PPE (Personal Protective Equipment) at all times (gloves, mask and apron). Mildmay will provide the PPE to all visitors on arrival

  • All patients need to wear a mask at all times whilst receiving visitors

  • All visits need to take place in a designated area on the ground floor (the conference room and the garden).

  • If a room on the ground floor is being used for visits, there needs to be a minimum of 1 hour in between visits to enable the Estates and Facilities team sufficient time to clean the room 

  • The garden needs to be used as a primary option for visits to patients

  • Visits cannot take place on the wards

  • Patients diagnosed as COVID-19 positive cannot receive visitors

  • Air conditioning needs to be switched on throughout the visit

  • No children will be permitted to visit. This is as per UK government guidelines

The nursing staff and nursing management are responsible for managing the appointments. The nursing staff need to liaise closely with the receptionist re visitors appointments.

The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day.

Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be asked to meet with the patient on the ground floor and not on the ward. Professional visits also need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient are asked if they are able to utilise other methods of communication for example video calls or telephone calls.

Social distancing (2 metres) must to be maintained at all times during all visits.

There can be no smoking and no consumption of food or drink during visits.

Mildmay staff reserve the right to ask visitors to leave at any time.

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