Your stay at Mildmay Hospital
Mildmay Hospital aims to provide positive opportunities to promote independence, build confidence and strengthen abilities.
The Mildmay Garden
Your Journey with Us: A Warm Welcome to Mildmay
We are so pleased to welcome you to Mildmay Hospital. We understand that coming into a hospital can feel like a significant step, and our entire team is here to ensure that your stay is not just comfortable but truly restorative.
Our goal is for you to feel safe, respected, and fully informed at every stage of your journey. We don't just see a patient; we see a person with a unique story, and we are committed to providing a sanctuary where you can focus entirely on your health and wellbeing.
Our Commitment to You
At Mildmay, care goes beyond medical treatment. It is a partnership built on:
Compassion: We are here to listen to your needs with an open heart and a helpful hand.
Excellence: Our dedicated team aims to deliver the highest standard of timely care, tailored specifically to you.
Understanding: We recognise that clear communication is essential for maintaining peace of mind. We will always take the time to explain your care and answer any questions you or your loved ones may have.
You are at the center of everything we do. Please never hesitate to speak with any member of our staff if there is anything we can do to make your time with us more comfortable.
Patient feedback
"I cannot thank you enough for having a kind approach to me, today I feel like a new person. Drug and alcohol free and ready to hit life ahead and surrounded by my family and friends.
I hope I can use my experience with addictions and homelessness to help others in the future to archive sobriety.
It can be achieved with the right support and desire.
Thank you, you are all AMAZING!"
Consenting to treatment
We want you to feel involved and informed in all decisions regarding your care. You are always free to withdraw your consent at any time.
Before any treatment begins, our healthcare professionals will help you:
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Understand your health condition and the potential treatments available.
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Discuss the benefits and risks of treatment and how to manage side effects.
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Answer any questions or concerns you may have.
In an emergency or if you are unable to provide consent, decisions may be made in your best interest by our healthcare team.
Patient Safety: Infection Control & Hand Hygiene
To protect our patients, particularly those who are more vulnerable, we have strict infection control measures in place. We kindly ask visitors not to come to the hospital if they are experiencing any of the following symptoms or illnesses: vomiting, diarrhoea, chickenpox, shingles, flu-like symptoms, or any undiagnosed rash. Preventing the spread of infection is critical to our patients' recovery.
Here’s how you can help us maintain a clean and safe environment:
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Wash your hands before and after meals, using the toilet, or touching another person.
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Use alcohol hand gel when entering or leaving wards and clinic areas.
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Ask your visitors to follow the same hand hygiene practices
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Avoid touching your wounds, lines, or medical equipment.
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Ask our staff if they have cleaned their hands before attending to you.
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Visitors should avoid sitting on patient beds or touching clinical equipment.
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If you notice dirt or rubbish, let the staff member in charge know.
COVID-19 and Similar Respiratory Infections
If you have an infectious condition such as COVID-19, flu or norovirus, you will be asked to stay in isolation while you are infectious. During this time, in-person visiting won’t be possible to protect other patients and staff. We understand how important staying in touch with loved ones is, so we’re happy to support you with phone or video calls if that would be helpful.
This ensures we balance rehabilitation, emotional wellbeing, and the health of everyone in our care.
We follow current infection prevention and control guidance, which now treats COVID-19 the same way as other respiratory infections, like flu or bad colds, in line with NHS infection control best practice.
General Safety Information
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No Smoking: Smoking is not permitted anywhere on Mildmay Hospital grounds except for the designated area in the hospital garden.
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Fire Safety: Fire alarms are tested weekly. Staff will inform you if it is a test. In case of a real fire alarm, please follow the green evacuation signs.
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Electronic Devices: Some devices may interfere with hospital equipment. Please ask hospital staff before using mobile phones or electronics on wards and adjoining areas.
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Zero Tolerance Policy: Mildmay has a zero-tolerance policy for violence and aggression. Any form of abuse toward patients, visitors, or staff will not be tolerated.
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Theft Prevention: Please be mindful of your personal belongings, as thefts can occur. We recommend not bringing valuables to the hospital. If necessary, speak with ward staff to arrange for safe storage of your items.
Your Cultural and Religious Identity
Our chaplaincy service is available to support patients and families of all faiths or no faith. Our chapel, located on the ground floor near the main reception, offers a space for prayer or quiet reflection. Please speak to a staff member if you would like to be connected with our chaplaincy team.
We hope your time with us at Mildmay Hospital is safe, comfortable, and supported. Please feel free to speak to any of our staff with questions or concerns.
Support for Domestic Abuse / Safeguarding
Domestic abuse can happen to anyone. If you are in a relationship or family situation where you feel threatened or unsafe, please know that you are not alone. If you need help, please speak to your nurse.
Additionally, you can contact:
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Domestic Violence Helpline: 0808 2000 247
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National Centre for Domestic Violence (Legal Advice): 0844 804 4999
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Victim Support: 0808 168 9111
Mildmay has a Safeguarding Policy to ensure the safety of all our patients, their families and friends, visitors and our staff.
Safeguarding means protecting the health, wellbeing and human rights of people, enabling them to live safely, free from abuse and neglect.
About Mildmay Hospital
Mildmay is a charitable hospital that has been providing critical services since the 1860s.
We serve patients referred from NHS hospitals on several different specialist medical pathways, offering inpatient care for adults with physical, cognitive and psychosocial difficulties associated with living with HIV and other conditions. The consultant physician, in partnership with a consultant psychiatrist, oversees your overall management and treatment plan.
In 2020, we introduced a range of treatment and care services for London's homeless population, and in 2022, we began providing post-detox, recovery-focused care.
We have a dedicated multidisciplinary service consisting of medical staff, rehabilitation and mental health nurses, dietetics and nutrition, clinical psychology, occupational therapy, physiotherapy, social work, speech therapy and art therapy.
Your patient experience
This is the online version of our patient survey. It is important that we hear and record our patients’ views on the services they have received from us because the information we gather is key to helping us to make improvements where necessary.
You can give positive or negative feedback by telling us about it here:
Above: these posters are on display around the hospital to allow people to use their phones to complete the survey.
