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Make a complaint

We are committed to delivering a high standard of service. If you're unhappy with any aspect of our work, we’d like to hear about it.


You can contact us by telephone, email, or online contact form.


We appreciate the opportunity this feedback gives us to learn and improve. Please provide the full details of your complaint. Please quote your full contact details.​


We aim to respond to all complaints within 5 working days; if we need to take longer, we will let you know.

The Complaints Procedure can be downloaded below. To request our other governing policies, procedures and guidelines, please contact us.

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