We warmly welcome visitors. Time with family and friends is an important part of recovery, and our team will help make your visit as comfortable as possible. Here's everything you need to know before you come.
Visiting time is between 2pm and 8pm - 7 days a week.
Visiting Mildmay Hospital
At a glance
Visiting is open as normal
Visiting hours: 2pm–8pm, every day
Please avoid: lunchtime (12:30–1:30pm) and patients' therapy sessions
Address: 19 Tabernacle Gardens, London E2 7DZ.
Phone: 020 7613 6300
When you arrive
Please come to Reception and sign the visitors' book, and remember to sign out again when you leave.
Our reception team will check with the ward that the patient is ready to see you. Patients always choose whether they'd like a visit, so there may be a short wait.
Please clean your hands with the gel at Reception when you arrive and when you leave.
During your visit
Where to visit. You're welcome to visit patients on the wards, including in their rooms and the ward day rooms, and to spend time together in our garden and conservatory when they're open.
Therapy comes first. Rehabilitation is at the heart of what we do, so you may be asked to wait, or come back later, if a patient has a therapy session or appointment. If visits regularly take the place of therapy, it can slow a patient's recovery and affect their stay with us, so our team may talk with the patient, and sometimes with visitors, about finding the right balance.
Protected mealtimes. Please don't visit between 12:30 and 1:30pm, so patients can eat without interruption.
When you leave. All visitors need to leave by 8pm. Please sign out at Reception before you go, so that in an emergency, such as a fire, we know exactly who is in the building.
Helping us keep things clean:
-
Use hand gel when entering or leaving a ward
-
Please don't sit on beds or touch medical equipment
-
If you notice anything that needs cleaning, let a member of staff know.
Children visiting. Children may visit with a parent, guardian or relative, who must stay with them at all times. Our staff aren't able to look after children. When you arrive, Reception will let the nurse in charge know a child is visiting. The nurse in charge will check that the visit is suitable and has the final say. Children can't go into ward kitchens, offices or bathrooms, and day rooms can be used at the nurse in charge's discretion. If a visit becomes too disruptive for other patients, we may ask you to leave and come back another time.
Please don't visit if you're unwell
Many of our patients are especially vulnerable to infection. To protect them, please don't visit if:
-
you've had vomiting or diarrhoea in the last 48 hours
-
you have flu-like symptoms, a cough or a high temperature – please wait until you feel well and no longer have a temperature
-
you have chickenpox, shingles or an unexplained rash
If the patient you'd like to see is unwell or isolating, we can help arrange a phone or video call instead. Just ask the ward.
Extended visiting for end-of-life care
If someone you love is receiving end-of-life care, we can extend visiting hours. Please speak to the nursing team, who will arrange this with you.
Visiting patients on the London Detox Pathway
To support patients through detox, we're unable to accept visits from family and friends for patients admitted through the London Detox Pathway. Professional visitors, such as keyworkers, housing officers and social workers, can visit by arrangement. If you have any questions, please call us on 020 7613 6300.
Keeping everyone safe
Patients always choose whether they'd like a visit. If there are reasons a particular person should not visit a patient, please let the nursing team know in confidence.
To protect our patients, staff may refuse entry or ask a visitor to leave if, for example, they appear unwell, are disrupting a patient's rehabilitation, are causing distress, behave aggressively, or are suspected of bringing in alcohol or drugs.
Staff may ask to check bags or pockets. You can decline, but you may then be unable to visit. If a visitor refuses to leave when asked, we may need to call the police.
If visiting is restricted
Occasionally, for example during an infection outbreak, we need to restrict visiting to protect our patients. If this happens, we'll post a notice at the top of this page. Restrictions can change at short notice, so if you're travelling a long way, please call ahead to check.
Appointment-only visiting
-
Visits must be booked in advance by calling 020 7613 6300
-
Visits take place in a visiting room on the ground floor, not on the wards
-
Up to 1 hour per visit, between 2pm and 8pm, Monday to Friday
-
Time slots are shared between all patients, so please book early
Outbreak restrictions
-
As above, but only one visitor at a time
-
If more than one person would like to visit on the same day, each visit needs its own booking, subject to availability
-
Professional visitors should call ahead and use phone or video where possible (except in emergencies)
Mildmay revises its Visitors Procedure directly in response to the UK Government Guidelines. In order to inform the procedure, Mildmay also adheres to guidelines issued by NHS England and the Care Quality Commission, and it aims to comply with the advice given by the local specialist Infection Prevention and Control (IPC) Team (Mildmay currently has a Service Level Agreement with the Bartshealth IPC Team).
Other Related Policies & Procedures
-
Health & Safety Policy
-
Adults at Risk Policy
-
Child Safeguarding Procedure
-
Mental Capacity Act Procedure
-
Quality Assurance Policy
-
Infection Control Procedure
-
Safe Environment and Search Procedure