Information for visitors
Visiting time is between 2pm and 8pm.
The nursing staff and nursing management are responsible for managing the appointments. The nursing staff liaise closely with the Reception team regarding visitor appointments.
Visitors with queries can telephone the hospital reception on
020 7613 6300 and/or request to speak to the nurses on extensions:
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6300
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6301
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6302
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6401
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6304
Visitor Guidance: Infection Control & Hand Hygiene
At Mildmay, we are committed to safeguarding the health and wellbeing of our patients, many of whom are especially vulnerable. To help us protect them, we kindly ask visitors to avoid coming to the hospital if they are experiencing any of the following: vomiting, diarrhoea, chickenpox, shingles, flu-like symptoms, or any unexplained rash. Preventing the spread of infection is crucial to our patients’ recovery.
Here’s how you can support us in maintaining a safe and clean environment:
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We kindly ask all visitors to sanitise their hands using the alcohol gel provided at reception when arriving and leaving the hospital. Alternatively, you can wash your hands in the visitor’s toilet located on the ground floor. Your help in keeping our environment clean and healthy is greatly appreciated!
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Wash your hands thoroughly when entering and leaving the hospital, as well as after meals or using the toilet.
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Please use alcohol hand gel when entering or leaving any ward or clinic area.
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Follow our hand hygiene practices, and encourage other visitors to do the same.
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Avoid sitting on patient beds or handling clinical equipment.
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If you spot any dirt or rubbish, please let a member of staff know right away.
Your cooperation helps us ensure the best care for our patients and creates a safer environment for everyone. Thank you for your support!
Specific information relating to visitor access
Mildmay adapts its visiting restrictions in direct response to post-pandemic infection control guidelines.
The information below summarises high, medium and low levels of restriction. Mildmay’s Senior Management Team reserve the right to change the level of restriction at very short notice, if necessary (24 hours or less).
The information below applies to professional external visitors such as health professionals and contractors, as well as patient visitors such as family and friends.
Lower Level of Restriction
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Visits will be permitted on the wards between 2pm and 8pm Monday-Sunday. Visits should not take place during patient’s individualised therapy sessions, and they should not take place during protected mealtimes 12:30-13:30. Visitors must be aware that they may be asked to wait or return later if a patient is accessing a therapy session or another appointment. If a patient repeatedly chooses to spend time with their visitors instead of accessing their therapeutic sessions, this may impact their overall rehabilitation and may also lead to early discharge due to lack of engagement. The Multidisciplinary team will need to discuss this with the patient, and there may also be a need to discuss this with their visitor(s)
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Reception, Security and Nursing staff must inform visitors in advance that they will need to leave the premises by 8pm. Posters around the hospital and information on the website should also reinforce this message
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If a patient is receiving end-of-life care, visiting hours may be extended on an individual basis, and this needs to be arranged in advance at the nursing team’s discretion
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Visitors experiencing COVID-19 symptoms or testing positive for Covid-19 themselves may not enter the premises
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Visitors experiencing symptoms such as diarrhoea, vomiting, sneezing, productive coughs and other symptoms indicative of an infection may not enter the building
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All visitors must sign the visitors book in Reception
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Patients testing positive for COVID-19, and any patients being nursed in isolation due to infection may not receive visitors under any circumstances
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Professional in-person visits are possible but must be arranged in advance with the relevant member of Mildmay’s team
Medium Level of Restriction
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No visits will be permitted on the wards; however, there may be some exceptional circumstances where limited visitation on the wards may be arranged, for example, if a patient is receiving end-of-life care or their mobility is severely restricted. This needs to be authorised and arranged in advance by the senior nursing team i.e. Clinical Lead Nurse or Nursing Team Leader
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Visitors may meet with patients who have tested negative for COVID-19 in the designated visitors' room on the ground floor near reception.
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All visits need to be booked in advance with the nursing and reception teams, and only one visitor may attend at any one time.
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Visits may be scheduled from 2pm to 8pm Mon-Fri for a maximum of 1 hour per appointment.
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The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day
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All visitors must undertake a lateral flow test on arrival
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Visitors experiencing symptoms such as diarrhoea, vomiting, sneezing, productive coughs and other symptoms indicative of an infection may not enter the building
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All visitors must wear a face mask at all times whilst on Mildmay’s premises
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Social distancing (1 metre) needs to be maintained at all times during all visits
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All visitors must sign in and undertake a temperature check on arrival at Reception
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There will be no smoking and no consuming of food and drink during visits
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Patients testing positive for Covid-19 may not receive visitors under any circumstances
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Professional in-person visits are possible but must be arranged in advance with the relevant member of Mildmay’s team
High Level of Restriction
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This level of restriction is activated in response to significant local or national outbreaks of COVID-19, or other associated infections
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No visits will be permitted on the wards/clinical areas
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Visitors may meet with patients who have tested negative for infections, including COVID-19 in the designated visitors' room on the ground floor, near Reception.
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All visits need to be booked in advance with the nursing and reception teams and only one visitor may attend at any one time.
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Visits may be scheduled from 2pm to 8pm Mon-Fri for a maximum of 1 hour per appointment.
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The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day
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All visitors must undertake a lateral flow test on arrival
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All visitors must wear a face mask at all times whilst on Mildmay’s premises
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Social distancing (1 metre) needs to be maintained at all times during all visits
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All visitors must sign in and undertake a temperature check on arrival at reception
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There will be no smoking and no consuming of food and drink during visits
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Video calls via WhatsApp, Zoom and other mediums are encouraged, and ward staff will assist with facilitating this
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Patients testing positive for Covid-19 may not receive external visitors under any circumstances
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Visitors experiencing symptoms such as diarrhoea, vomiting, sneezing, productive coughs and other symptoms indicative of an infection may not enter the building
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Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be required to telephone the unit in advance (except in emergencies). Professional visits need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient are asked if they can utilise other methods of communication, for example, video calls or telephone calls