If you are visiting someone at Mildmay

• Those wishing to visit an inpatient of the hospital must gain prior consent for the visit from the nurse in charge, as well as from the patient themselves. All visits need to be pre-booked via telephone. The Nursing team arrange the appointment with the support of the Reception team

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• Visits can be arranged by telephoning the hospital on 0207 613 6300 and requesting to speak to the nurses on ext 6300/6301/6302/6401/6304

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The information below applies to external professional visitors, such as health professionals and contractors, as well as a patient's visitors, such as family and friends.

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• All visitors are expected to wear PPE (Personal Protective Equipment) at all times (mask). Mildmay will provide the PPE to all visitors on arrival. There will be no exemptions. If a visitor is unable to wear a mask for any reason, they will not be permitted to visit any patient

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• Visitors are expected to sanitise their hands using the alcohol gel provided in reception when arriving and leaving the premises

 

• All patients are encouraged to wear a mask at all times whilst receiving visitors 

• We regret that currently, no children will be permitted to visit
   

Mildmay adapts its visiting restrictions in direct response to the pandemic and associated restrictions. The information below summarises low, medium and high levels of restriction. Mildmay’s Senior Management Team reserve the right to change the level of restriction at very short notice, if necessary (24 hours or less).

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Lower Level of Restriction

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• This is the least restrictive option for visitors

 

• Visits will be permitted on the wards between 10am and 8pm Monday-Sunday; however, visitors are encouraged to arrange the visits in advance with the nursing and reception teams.

 

• Visits should not take place during patient’s individualised therapy sessions, and they should not take place during protected mealtimes 12:30-13:30. Visitors experiencing Covid-19 symptoms or testing positive for Covid-19 themselves may not enter the premises

 

• All visitors must wear a face mask at all times whilst on Mildmay’s premises

 

• All visitors must sign in

 

• Patients testing positive for Covid-19 may not receive visitors under any circumstances

 

• Professional in-person visits are possible but must be arranged in advance with the relevant member of Mildmay’s team.

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Medium Level of Restriction

 

• This is the intermediate level of restriction. 

 

• No visits will be permitted on the wards; however, there may be some exceptional circumstances where limited visitation on the wards may be arranged, for example, if a patient is receiving end-of-life care or their mobility is severely restricted. This needs to be authorised and arranged in advance by the senior nursing team, i.e. Clinical Lead Nurse or Nursing Team Leader 

 

• Visitors may meet with patients who have tested negative for Covid-19 in the designated visitors' room on the ground floor, near Reception.

 

• All visits need to be booked in advance with the nursing and reception teams, and only one visitor may attend at any one time. 

 

• Visits may be scheduled up to 8pm Mon-Fri for a maximum of 1 hour per appointment.

 

• The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day

 

• All visitors must undertake a lateral flow test on arrival 

 

• All visitors must wear a face mask at all times whilst on Mildmay’s premises

 

• Social distancing (1 metre) needs to be maintained at all times during all visits

 

• All visitors must sign in and undertake a temperature check on arrival at the reception 

 

• There will be no smoking and no consuming of food and drink during visits

 

• Patients testing positive for Covid-19 may not receive visitors under any circumstances 

 

• Professional in-person visits are possible but must be arranged in advance with the relevant member of Mildmay’s team.

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High Level of Restriction 

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• ​This is the highest level of restriction on visitation

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• No visits will be permitted on the wards/clinical areas

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• Visitors may meet with patients who have tested negative for Covid-19 in the designated visitors' room on the ground floor, near Reception.

 

• All visits need to be booked in advance with the nursing and reception teams, and only one visitor may attend at any one time

 

• Visits may be scheduled up to 8pm, Monday to Friday, for a maximum of 1 hour per appointment

 

• The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day

 

• All visitors must undertake a lateral flow test on arrival 

 

• All visitors must wear a face mask at all times whilst on Mildmay’s premises

 

• Social distancing (1 metre) needs to be maintained at all times during all visits

 

• All visitors must sign in and undertake a temperature check on arrival at the reception 

 

• There will be no smoking and no consuming of food and drink during visits

 

• Video calls via Whatsapp, Zoom and other mediums are encouraged, and ward staff will assist with facilitating this 

 

• Patients testing positive for Covid-19 may not receive external visitors under any circumstances 

 

• Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be required to telephone the unit in advance (with the exception of emergencies). Professional visits need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient are asked if they are able to utilise other methods of communication, for example, video calls or telephone calls.