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House rules

We hope you have a positive experience at Mildmay Hospital. Our team works hard together with patients to ensure that the hospital environment is pleasant and respectful.  We ask that all patients agree to act respectfully to other patients and staff.

​​When you arrive

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  • Please give all your medication to the nursing team. We have to check your medications and may make changes to them.​

  • We will help you manage your medication and take this independently.​

  • The nursing team will check your height and weight when you arrive.​

  • Please speak to the nurse in charge if you have any questions or worries about this.​

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  • The nursing team will give you some documents to read. They describe the hospital policies and procedures. Please ask if you want to read the policies and procedures. We will ask you to sign these documents after you have read them. This is to confirm you have understood them.​

  • You can see a copy of the policies and procedures at any time.​

  • Please ask the nurse if you have any question about these documents.​

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These documents include the following information:​

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  • Do not bring alcohol or illegal substances into the hospital.​

  • This includes the garden. If you have alcohol or illegal substances outside of the hospital, your behaviour should be appropriate when you return to the hospital.​

  •  If you or your visitors use non-prescribed or illegal substances in the hospital or garden, you will receive a formal warning. This may result in an early discharge from hospital.​

  • If illegal substances are found in your room, you will receive a formal warning. This may result in an early discharge from hospital.​

  • We may call the police and other agencies, for example social services or your keyworker.​

  • In order to ensure that the hospital is kept safe, routine searches may be undertaken from time to time.​

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  • Weapons or any sharp items are not permitted under any circumstances.​

  • If you have sharp cooking utensils as part of your belongings please hand these in to the nursing staff on admission and we will return these to you on your discharge date.​

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  • Do not use verbal or physical aggression, threats or inappropriate behaviour towards patients, staff, students, volunteers or visitors.

  • We do not tolerate language that is racist, sexist, homophobic or discriminatory in any way. You will receive a formal warning and may result in an early discharge from hospital.

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  • Do not damage or destroy furniture or fixtures in your room or elsewhere in the hospital.
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  • You are welcome to use our free Wi-Fi however please be aware that under the Online Safety Act content relating to child sexual abuse, controlling or coercive behaviour, extreme sexual violence, extreme pornography, fraud, racially or religiously aggravated public order offences, inciting violence, illegal immigration and people smuggling, promoting or facilitating suicide, intimate image abuse, selling illegal drugs or weapons, sexual exploitation and terrorism is prohibited.

  • Please do speak to your keyworker, the nurse in charge, or the Safeguarding Lead if you are concerned about something you may have seen online.

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  • Smoking is not allowed anywhere inside the hospital.

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  • Please use the designated smoking area in the garden.

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  • Patients are responsible for their money, bank cards, mobile phone, valuables and other items, including clothes, during their stay.

  • We advise to keep only small sums of money and valuables.

  • Valuables and money can be locked in a small safe. Please ask the nurse in charge for this.

  • Valuables and money also can be locked in a safe on the ward.

  • Mildmay cannot accept responsibility for any patient’s money, valuables and personal possessions going missing.  This includes clothing left in the laundry room.

  • Do not borrow, lend, give or take other patients personal items.

  • This includes cigarettes, money, phones, food, drink, other valuables or possessions. It can affect relationships between people.

  • Please tell staff if people ask to borrow items from you. We can support you and the other person to manage this.

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  • Please tell us when you are leaving the hospital and an approximate time you think you will get back.

  • We have a duty of care to you while you are staying at Mildmay.

  • Please aim to be back at the hospital by 11pm. Arriving any later may delay you getting back into the building.

  • You can call the hospital on 020 7613 6300 if you are delayed or your plans change.

  • If you do not return to the hospital at the time given, staff will contact you by phone.

  • If staff cannot speak to you on the phone, we will worry. At this time, we have a legal duty to consider you as a missing person.

  • We may need to take action for your own safety. This may include phoning your next of kin and informing the police. Extended and unarranged time outside of the hospital may lead to an early discharge.

  • Overnight stays away from the hospital are discussed with the MDT.

  • This includes going home or staying with friends or family.

  • Staff need to assess the risks to you if you leave the hospital overnight. This is to check you are safe while you are away from the hospital. You may need to take medications for your overnight leave.

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